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Q:
How do the Wohl Optics replacement eyeglasses by mail work?
A: Put your eyeglasses in a small box and send them to us by mail.
As soon as we get them our opticians inspect them for defects and wear.
They then retrieve all the measurements from your old lenses. ( If you
have a new prescription include it with the glasses. We will return your
old lenses with the new lenses mounted into your frame. Whether it be
a replacement set of lenses or a new prescription.) It is that easy.
We
will send you back:
> Your new eyeglass lenses mounted in your frames
> Your old lenses back
> Lens cleaning cloth
> Your doctor's prescription
Q:
How do I know what lenses to pick?
A: The lenses are bundled in easy to understand language. The prices
are marked on our order form and as always are customer service representatives
are there to help you.
Q:
Do I always have to send my eyeglasses?
A: Not always, your first pair of eyeglasses we do need to take
your measurements. For distance or reading glasses, E.G.: sunglasses spare
pair we can use the existing measurements we have and fabricate a new
pair of glasses for you. For bifocal, trifocal or progressive we can make
spare pairs in similar measurement frames only. (If your frame is a size
54-19, these sizes are found on your current frames we can take one of
our frames that measure 54-19 and insert new lenses).
Q:
Do I always have to send you my frames with the lenses included?
A: No, if you have the optical measurements for that frame you
do not have to send the lenses with the frame. If you do not have the
measurements we will need your old lenses.
Q:
How long does it take to make my new lenses?
A: As soon as we receive your glasses it only takes about 3 to
5 business days to make and ship your new lenses.
Q:
Why use Wohl Optics?
A: Why not! We are 50 to 70% off retail prices, using the exact
lenses you would get at a retailer. We are not just an Internet company
we are a full functioning optical lab located in Warminster, Pa.
Q:
Why should I order online?
A: Convenience is the biggest benefit. Order on line, anytime of
the day or night and your contacts will be delivered to any address of
your choosing. Whether you want them to be delivered to you at work, home
or even on vacation we at Wohl Optics are at your service. Every order
receives top priority whether you order on line, by mail or visit us.
Q:
Can I use a new frame?
A: As long as you have the correct measurements for Pd, seght for
your bifocal, trifocal, and or progressive lens you can certainly use
a new frame.
Q:
Can you make specialty lenses such as silhouette drill mounted lenses?
A: We are a full service optical lab. We can make drill-mounted
lenses, rimless mounted and custom shaped glasses. The only type of lens
we will not do is a glass lens.
Q:
Can I change from Progressive, bifocal or trifocal to single vision lenses?
A: Yes, these measurement conversions can be done.
Q:
Can I change from single vision lenses to bifocal, trifocal or progressive
lenses?
A: Unless you supply the ht measurement, we can not fill this type
of order. If you have questions about this type of measurement please
feel free to contact us.
Q:
Can I change from trifocal to bifocal or bifocal to trifocal?
A: Yes, as long as you are using the same frame
Q:
What colors are available in transitions?
A: Gray and brown are the only colors available at this time.
Q:
What can’t you make?
A: We at Wohl Optics are a full service lab, we can make almost any
type of lens you want, if you do not see it on our list give us a call
we can usually get it.
Q:
Is it safe to order online?
A: We at Wohl Optics use a secure server with encrypted codes.
This insures that your transaction is safe and secure.
Q:
What is your guarantee?
A: We at Wohl Optics guarantee that your lenses will be made in
accordance with your Eye Doctors prescription. We are very proud of the
work we do and go through many steps to insure the accuracy of the prescription,
workmanship of the lenses, care of your frame and shipping and packaging
protocols. If your doctor does change your prescription or anything else
happens that we can not foresee we at Wohl Optics will redo your new purchase
at 50% off.
All information provided is kept at Wohl Optics we do not share our customer’s
information to any outside source. All information is protected and kept
secure. We will never deviate from this philosophy.
Q:
How to purchase contacts through Wohl Optics?
A: Wohl Optics provides contact lens wearers many easy ways to
order contact lenses. Contact lens wearers can order through fax, mail
or right over the Internet. The easiest way is provided through our order
form right on the web. Just provide us your valid prescription information.
Customer service representatives are there to assist you seven days a
week.
Once your prescription is validated Wohl Optics ships your contact lenses
within twenty- four hours in most cases.
Q:
How much can I really save using Wohl Optics?
A: On average you can expect to save from 20-50% on your contact
lens replacements. These savings depend on the brand of contacts. Manufactures
sometimes offer rebates, which would be additional savings above the already
low prices.
Q:
Are these contacts the same, as I would receive at my doctor’s office?
A: ABSOLUTELY, our contacts are exactly the same as you would receive
at your eye care provider, including toric, bifocal, and color lenses
from major brands including Biomedics, Acuview, Optima, Focus and disposable
contact lenses.
Q:
How can Wohl Optics offer these discounts compared to your eye care professional?
A: Simple economics. We do not have the overhead your eye care
professional has. We at Wohl Optics can pass these savings directly to
you. It is a win-win situation.
Q:
How do I know if my prescription is still valid?
A: Most prescriptions are valid for one to two years depending
on the state where you live. It is important that you keep current on
your exams. You should call your eye care professional if you have any
questions on how long your prescription is valid for, or if you are due
for your exam.
Q:
Is there any membership fees?
A: We at Wohl Optics will never charge a membership fee.
Q:
Why should I order on line?
A: Convenience is the biggest benefit. Order on line, anytime of
the day or night and your contacts will be delivered to any address of
your choosing. Whether you want them to be delivered to you at work, home
or even on vacation we at Wohl Optics are at your service. Every order
receives top priority whether you order on line, by mail or visit us on
line. We do not charge for standard shipping no matter which way you order
your contact lenses.
Q:
Can I return my contacts?
A: If your prescription changes you may return any of your unused
or unopened contact lenses as long as they are in their original packaging.
Once we verify your new prescription we will replace your contacts. We
even replace torn or ripped contacts.
Q:
Do I need to get a fitting for my replacement lenses?
A: After you have received your eye exam and have been fitted for
contacts by your eye care professional, that is when you order your replacement
contacts. Only if your prescription changes or your eye care professional
change brands is when you would need to be refitted.
Q:
Why order my contacts from Wohl Optics?
A: Why not! We give personal attention to all our orders. We are
not just an Internet based company and we are much cheaper than ordering
your contacts from your eye care professional.
Q:
Is it safe to order on line?
A: We at Wohl Optics use a secure server with encrypted codes.
This insures that your transaction is safe and secure.
All information provided is kept at Wohl Optics we do not share our customer’s
information to any outside source. All information is protected and kept
secure. We will never deviate from this philosophy.